Below are some answers to some common questions about DSA and DSA assessments. We hope they are helpful and that we’ve answered any questions you may have.
Can’t see the answer to your question? Why not give us a call, drop us an email or leave your details on our contact form.
What is DSA?
DSA stands for Disabled Students’ Allowance and is a grant that can help pay for extra support and equipment, during Higher Education, for those who need it as a direct result of a disability.
How do I book an assessment?
If you take a look at the ‘Book an Assessment’ tab you will find all necessary detail you need in order to go through the booking process.
Do I pay for the assessment?
The assessment is funded through DSA. The cost of your assessment comes out of your ‘general allowance’ so does not affect the amount available towards your support.
How soon can I have an assessment?
We can usually offer an assessment within 3 working days, though this will vary depending on the time of year and your requirements.
Sadly we cannot assess you without having received the required documents, before your assessment. Take a look at point 3 on our Assessment Overview page for more information on that.
How long does an assessment take?
The assessment lasts around 1.5-2 hours. This can vary depending on your needs.
Our assessment team will be able to guide you more accurately if you would like to get in contact for more information on this.
What happens during the assessment?
Your DSA assessment is a relaxed and informal discussion with an experienced assessor.
You will talk about your studies and any difficulties you have, or additional needs that you may require, due to you disability.
You will be shown different pieces of equipment and support, depending on your needs, and together you and your assessor will work out what the best option may be for you.
Do I need to do anything before the assessment?
Please send us a copy of your medical evidence and your DSA approval letter.
We will also send you a pre-assessment form to complete and return to us before your appointment. This can also be downloaded below:
Can I bring someone to the assessment with me?
Yes, you are welcome to bring someone along with you. If you are able to let us know in advance,
that would be great, this is just so that we can let your assessor know who to expect.
How do I get the equipment / training / other support recommended in my report?
You will be sent a letter from your Funding Body, authorising funding (called a DSA 2 letter) and in this letter it will explain the process for the provision of equipment.
The process for arranging your support can vary, so please do follow the specific instructions on your DSA 2 letter, but as a general guide:
For non-medical helper support (study skills tutors, mentors and technology trainers):
For other types of payment (e.g. printing allowances):
Aim Assessments are happy to help answer any questions related to this process.
Who can I speak to about the assessment or my DSA?
You can contact our admin team on 0113 357 0495 or firstname.lastname@example.org. We are more than happy to talk through things, with you, answer any questions and help you with anything you may need!
What do I do if I want to complain?
At Aim Assessments we pride ourselves in delivering excellent customer service. We continually seek feedback to ensure we can deliver the best possible customer service to our customers.
If you have any concerns with regards to any aspect of our service, please do not hesitate to contact us as soon as possible. We take all concerns very seriously and aim to resolve any issues as quickly as possible.
However if this is not possible we have a complaints procedure that you can use. The reason for this procedure is to ensure that:
If you are dissatisfied with any part of the service provided to you by Aim Assessments, please contact us as soon as possible, and we will try to resolve the matter informally.
Contact can be made with our team through a variety of different methods:
If you are still dissatisfied, please contact Matthew Timmis, Managing Director, outlining your complaint, which can be against either Aim Assessments or a member of it’s team.
Contact with Matthew Timmis can be made with our team through a variety of different methods:
Within three working days of receiving your complaint we will send you correspondence acknowledging your complaint.
We will then investigate your complaint. This will normally involve the following steps:
If we cannot satisfy your complaint following this, then you should re-contact Aim Assessments, stating that you are “not satisfied with the complaint outcome”. Aim Assessments will then review your complaint within a further ten working days with the Board of Directors to strive towards finding a satisfactory agreement.
Following a response from the Board of Directors if you are still not satisfied, then you have a right to take your complaint to your Funding Body or the Department for Education.
For further explanation of this procedure, or to discuss any issues or concerns, please do not hesitate to contact us via the contact details above.